WooCommerce Freshdesk v1.1.28
Using WooCommerce Freshdesk, connect your WooCommerce-powered online store to your Freshdesk help desk account, helping your customers to request assistance with orders and to receive their answers as quickly as possible.
Key Features: Customer
- Quickly create a new ticket related to an order
- View a list of active tickets, directly on your “My Account” screen
Key Features: Store Owner
- Create a new ticket when viewing an order in the WordPress admin
- Create a new ticket from a blog post comment, directly from the WordPress admin
- Connect, and synchronise, a product with a forum category and solution category within your Freshdesk helpdesk
A full Freshdesk solution
Freshdesk contains many moving parts including a ticketing system, discussion forum and solutions centre (knowledgebase). WooCommerce Freshdesk integrates seamlessly with each section of Freshdesk, ensuring the seamless creation of forum and solution centre categories, as well as helping your customers to create tickets without having to leave your store.
Changelog
Version 1.1.28RELEASED ON 2023-01-03
- Updated plugin author.
- Tested compatibility up to WC 7.3.
- Tested compatibility up to WP 6.1.
Version 1.1.27RELEASED ON 2020-10-07
- WC 4.4 compatibility.
Version 1.1.26RELEASED ON 2020-08-19
- WordPress 5.5 compatibility.
Version 1.1.25RELEASED ON 2020-06-10
- WC 4.2 compatibility.
Version 1.1.24RELEASED ON 2020-05-12
- Forest plan in settings.
- SSO shared settings as it is no longer supported for new Freshdesk accounts.
Version 1.1.23RELEASED ON 2020-04-29
- WC 4.1 compatibility.
Version 1.1.22RELEASED ON 2020-04-14
- Add a warning about logs usage to settings.
Version 1.1.21RELEASED ON 2020-03-04
- Remove legacy code.
- WC 4.0 compatibility.
Version 1.1.20RELEASED ON 2020-01-13
- WC 3.9 compatibility.
Version 1.1.19RELEASED ON 2019-11-04
- Remove use of deprecated email_order_items_table function for WooCommerce 3.0+.
- Sanitize ticket form fields and remove slashes from Subject and Description.
- >order_date property.
- Fix language on Integration page.
- Update postmakepot command to avoid errors when generating a POT file.
- WC 3.8 compatibility.
Version 1.1.18RELEASED ON 2019-08-09
- WC tested up to 3.7
Version 1.1.17RELEASED ON 2019-04-16
- WC tested up to 3.6
Version 1.1.16RELEASED ON 2019-02-25
- Use logged in email address for tickets and not order email.
Version 1.1.15RELEASED ON 2018-10-11
- Update help text and pot file.
- WC tested up to 3.5
Version 1.1.14RELEASED ON 2018-05-22
- No Formatting appearing in Freshdesk.
- Privacy policy notification.
- WC tested up to 3.4
Categories: Plugins, WooCommerce
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